UEI Global Education

  A distinct set of difficulties arises when running several food and beverage (F&B) establishments in Hotel Management, whether in a hotel, resort, or independent chain of eateries and cafés. The requirement to preserve uniformity, effectively manage resources, adjust to a range of consumer preferences, and guarantee profitability across many locations gives rise to these complications. The following are the main difficulties in overseeing F&B operations at several outlets: Preserving Uniformity in Service and Quality Hotel Management challenges F&B Operations Maintaining consistency in hotel management in terms of the quality of the products, customer service, and brand experience is one of the biggest problems of managing several locations. Consumers anticipate the same level of cuisine and service at every location, and any departure from this might harm the brand's standing • Food Quality: Differences in chef skill, ingredient sourcing, or kitchen equipme...

  Communication is at the heart of effective hotel operations, and it's the same when you think about what has to change in hotel management. We’re not just here to share information, we’re here to understand our customers, we’re here to build community within the workplace, and we do that by providing great services. The hotels are places where good communication creates an atmosphere of genuine welcome and recognition of the value of a guest. Efficient communication results in superior teamwork, which guarantees that everyone from the front office to pantry to managerial staff work in tandem with each other. Communication also helps to prevent misunderstanding, errors and increases efficiency at work. Further, open and respectful dialogue fosters a positive working environment. The morale of the staff is kept high and attrition rate is low. Interactions with the guests can turn a good stay into an extraordinary one, building loyalty and boosting repeat visits. According to Wi...

  INTRODUCTION The hospitality industry belongs to the service sector, where people are entangled with each other. Managing people's relationship is necessary for business success. Employees, suppliers, managers, creditors, government and other stakeholders always show a keen interest in the revenue earned by the hotel – the ultimate survival of the firm. Gaining positive reviews, embracing more guests, facilitating quality guest service, managing the reservation system and drafting marketing strategies have become an indispensable part for any hotel business. Hotel Customer Relationship Management is important at the initial stage. So, Customer Relationship Management should be brought into the Hotel Management Course , which can help the fresh blood to understand the needs of a hotel and retain the guests. MEANING OF CUSTOMER RELATIONSHIP MANAGEMENT Customer Relationship Management comprises of three words - Customer, Relationship and Management. ‘Customers’ acquire product...

Since the beginning of time, humans have been travelling for Food, water, safety and the acquisition of resources. Later humans started travelling for pleasure or exploration and business. When people began travelling the requirements of shelter and food emerged and Hotels became the second home for the travellers. Initially hotels were only focused on necessary meals, a place to live or sleep and a welcoming environment, Modern hotels come miles away from basic requirements now modern hotels provide all the modernised facilities with personalized service. After the globalization and evolution of modern and fast communication faculty, the world become one family, industry also noticed a surge in travel activity; surely people have more exposure to world-class facilities. Keeping this in consideration hotels not only upgrade the facility provided, they also try to upscale the service standard provided to customers every time. Modern guest not only looking for facilities which can help...

  Housekeeping department is the backbone of the Hotel. Every guest service routed through this department makes a lasting impression on the guest. A lot of upgrades and innovations have taken place leading to better guest experience to a new level. Well known brands have integrated the modern technology into their day to day operations to provide defect free and efficient services to the guest. Few of the notable changes are mentioned below: Housekeeping department have introduced mobile apps into their system, upgraded their existing programme, it is integrated to Hotel PMS software to update itself to the needs and requirements of the guest.Every guest information is fed into the system which inturn is accessible to housekeepers to log into PMS through their mobiles.Whether the room is to be serviced, special turndown requirement,clearing departure rooms or any specific guest needs, will be successfully completed in given time schedule without being routed through the contro...