Innovation in Housekeeping that are transforming Hotel Management | UEI Global Education

Innovation in Housekeeping that are transforming Hotel Management | UEI Global Education

 

Housekeeping department is the backbone of the Hotel. Every guest service routed through this department makes a lasting impression on the guest. A lot of upgrades and innovations have taken place leading to better guest experience to a new level.

Well known brands have integrated the modern technology into their day to day operations to provide defect free and efficient services to the guest. Few of the notable changes are mentioned below:

Housekeeping department have introduced mobile apps into their system, upgraded their existing programme, it is integrated to Hotel PMS software to update itself to the needs and requirements of the guest.Every guest information is fed into the system which inturn is accessible to housekeepers to log into PMS through their mobiles.Whether the room is to be serviced, special turndown requirement,clearing departure rooms or any specific guest needs, will be successfully completed in given time schedule without being routed through the control desk. Every Lost &Found call, minibar bill, laundry requirement initiated by guest is now processed through mobile apps leading to fewer complaints and high degree of accuracy saving time, energy and effort.

Another milestone achieved by housekeeping department is using advanced cleaning equipment for maintaining high degree of cleanliness and efficiency. High pressure scrubbers,marble rollers,floor bloom to name a few are the equipment's operated by the department to ensure every nook and corner of the hotel is taken care and providing spotlessly clean surrounding.These modernized equipment are less labour intensive and high performance.

Zero plastic is the norm now being followed in most of the housekeeping department across globe.All plastic containers are replaced by glass bottle dispensers to reduce costs, hygiene factor and environment concerns. This initiative includes all guest supplies, tailor made by the best brand containing onlyorganicingredients forbest guest experience.

Be-leisure guests are trend setters in every hotel across globe and their numbers are increasing with every financial year, guest travelling for work demand luxuryand want to experience the personalised service. Hotels are going the extra mile to fulfill guest demands like tailor made pillow menu, personalized welcome kits, customized turn down service, farewell gifts or special minibar additions, special room thermostat, lighting setting, and air purification control which leads to unforgettable guest experience.



A well stocked and fully organised housekeeping cart is the key for servicing guest rooms efficiently and on timely basis. Housekeeping cart have undergone a lot of upgrade and modification based on the needs of housekeeping staff are being made from fibre making it light weight, user friendly and easy to access all guest floor areas.

All cleaning material used in the hotels are non-hazardous and completely biodegradable, making it user friendly and overall highly effective over wide range of various surfaces. This also includes pest control chemicals made from natural sources effective over wide range of pests,safe for human environment.

Hotels are meticulously following “Green Card” programme wherein all guests are actively participating in having room linen including bathrobebeing laundered on alternate days. All newspaper and magazine are being replaced by QR code where in guest will be able to access all information through it.

With digitization, hotels have integrated all housekeeping cleaning schedules and maintenance schedule in the daily operations to ensure high degree of implementation. Even digital checklist implemented for housekeepers are lifesavers for optimal efficiency.

Sustainability and environment footprint have made hotelier follow systematic garbage segregation and waste reduction-further to recycling water and energy.

Many leading hotels have incorporated Virtual Training programme for their staff to upgrade their skills, better performance and enhance guest experience on a regular basis.

Innovation in Housekeeping that are transforming Hotel Management


With AI (Artificial Intelligence)assisted guest-feedback system, housekeepers are able to provide optimal services to their distinguished guest through this software. Every customer needs, preferences, feedback is now available within fraction of time, and task completed and verified with customers to enhance their personal experience. Every anticipated guest need would be diligently covered by housekeeping department assisting in higher occupancy level.

Personalized guest service and good inter department communication play key role in smooth functioning of the department.

Hotel Housekeeping technology is very important for hospitality industry to adapt itself to the changing trends, guest preferences to be best among the competitors and achieving customer satisfaction for each and every stay.

Written By Smita Jacob: 

Sr.Accommodation  Faculty

UEI Global Pune





Location: India

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