Leadership Development in Hospitality Management | UEI Global Education

 

Leadership Development in Hospitality Management

A company's employees must love it before customers will truly love it." Any industry can benefit from this statement, but the hotel industry is particularly affected. When the internal environment and the mindset of the employees do not fit with the company's principles, it is understandable that providing exceptional service can be difficult. It becomes challenging to satisfy client expectations when there is internal dispute among staff. More than only hotels and restaurants are involved in training the next generation of leaders in the global hospitality sector. It also covers managed services including food service in stadiums, parks, schools, the planning of events, country clubs, and cruise lines.

In order to be a successful leader in the hospitality sector, there are three essential components that are required:

1.     A fundamental set of abilities that are transferable and knowledge of business management.

2.     A good basis in service management.

3.     An extensive collection of ability to lead others.

 

Therefore, for the company to properly satisfy its customers, its staff must be in a positive state. In order to make sure that your team is self-assured and dedicated to its work, it is essential to comprehend leadership. The rest, including customer pleasure, will follow if we are able to cultivate this dedication from our position of leadership. It is crucial to concentrate on the people that provide the service and help make sure that our clients have an amazing experience.

 

"The luxury of leadership enables people to make a positive impact on the lives of others. It is not a chance to indulge in selfish ambitions. We frequently mistake leadership for management, but leadership is more about attitude, individual ability, and decision-making. In you want to be a true leader, you must take care of your team and accomplish your objectives by helping others accomplish theirs. The capacity to comprehend and support the development of your team is known as behavioral leadership.

Hospitality Management

 

**Guides to Successful Hospitality Leadership**

1. Lead by Example: By your behaviour, set the benchmark.
2. Communicate Openly: Invite your team to share their thoughts and suggestions.
3. Empower Your Team: Give them freedom to increase their self-assurance and initiative.
4. Give Constructive Feedback: Acknowledge successes and provide suggestions for development.
5. Develop Emotional Intelligence: Gain a better understanding and connection with your team members.
6. Establish Clear Objectives: Ensure that everyone is aware of their duties.
7. Invest in Development: Encourage your team's ongoing education and development.
8. Acknowledge Success: Honor both individual and group accomplishments.
9. Adjust to Change: Maintain your adaptability in a changing business climate.
10. Encourage Teamwork: Encourage cooperation to improve the caliber of services.

**Developing Leadership Skills in Hotel Departments**

A hotel's various departments offer special chances to hone leadership abilities.
The contributions made by each department are broken down here:

1. Front Desk Department: The ability to communicate with guests, listen to their issues, and provide outstanding customer service.
Handling complaints, settling disputes, and allocating rooms are examples of problem-solving.

2. Department of Food and Beverage: Team Management: Overseeing groups of waiters, mixologists, and cooks.
Time management includes organizing food services, keeping track of inventories, and making sure meals are delivered on time.

3. Housekeeping Department: Paying close attention to details, maintaining strict cleanliness guidelines, and guaranteeing visitor happiness.
Operational Efficiency: Monitoring cleaning schedules, controlling inventory, and raising employee output.

4. Strategic Thinking: Developing customer connections, finding new company prospects, and creating sales plans are all part of the sales and marketing department.
Managing contracts, negotiating prices, and closing deals are examples of negotiation skills.

 

5. Department of Human Resources: Recruitment and Selection: Finding and luring talent, holding interviews, and deciding who gets hired.
Employee development includes creating training curricula, assessing employee performance, and providing coaching.

6. Operations Department: Strategic Planning: creating strategies for operations, controlling spending, and making the best use of available resources.
Leadership: guiding multidisciplinary groups, reaching well-informed conclusions, and producing results.

 

Hospitality Management Program

Important Takeaways
1. Cross-Functional Exposure: A thorough grasp of hotel operations can be gained by alternating between different departments.

2. Mentoring: Working with seasoned executives provides insightful advice.

3. Practical Experience: Taking charge of tasks, leading groups, and making choices bolsters abilities and confidence.
4. Coaching and Feedback: Getting regular feedback promotes leadership development and helps pinpoint areas that need work. Hotel workers can develop the leadership abilities necessary for success in the sector by taking advantage of these chances.

Written By - Dr. Nisha Singh